Delete your account & data

How to request deletion

Store owners can request deletion of their ApexPro POS account and the personal data we hold for that organization.

Email us from the address on your account (or explain how we can verify you). Include your store / organization name and the username or email you sign in with.

We will confirm by email when we receive your request and again when deletion is complete.

What we delete

Your user login (username, email, hashed password, PIN).

Organization profile, branches, staff accounts, and access settings for that store.

Customers, products, sales, inventory, expenses, and other business records stored for that organization on our servers.

Billing and subscription records tied to that organization, except where we must keep invoices for tax or legal reasons.

What we may keep

Backup copies for up to 30 days after deletion, then removed automatically.

Minimal records we are legally required to retain (for example payment dispute or tax records).

Aggregated or anonymized data that can no longer identify you or your store.

Data on your device (offline cache) until you uninstall the app or sign out - we cannot remote-wipe your phone.

Staff and investor accounts

If you are staff on someone else's store, ask your store owner to remove you from Team, or email us with your username and store name.

Investor portal accounts can be removed by the store owner or by emailing us with the details above.

How long it takes

We aim to complete verified deletion requests within 30 days. Urgent requests are handled as soon as possible.